Customer Support
As this is a new website, we don't yet know what the "Frequently asked Questions" are going to be but here are the answers to the ones that seem to be generally asked on similar websites. If there is a question you would like the answer to which is not on the list below, please email us.
General Information
1. Does it cost anything to join?
2. How do I join?
3. How safe is it meeting people on line?
Membership
1. How much does full membership cost?
2. What do I do to be able to communicate with other members?
3. How do I pay?
4. How safe is it to use my card on line?
5. Which cards do you accept?
6. Once I have paid, will my membership be activated immediately?
7. How can I pay if I do not want to pay on line or if I do not have a credit card?
8. Where shall I send my bankers draft, cheque or postal order?
9. Do I receive a refund if I wish to cancel my membership if it has not expired?
10. Will my membership be renewed automatically when it expires? How does Auto-Renew work?
11. Can I re-activate my membership at any time?
Profiles
1. What is a profile?
2. Will my profile be approved immediately?
3. What if my profile is rejected?
4. I want to update/change my profile. How do I do this?
5. Explain "Last checked in" on a profile.
Photos
1. Do I need to add a photo?
2. How many photos can I have on my profile?
3. Is my photo automatically put onto my profile?
4. How do I upload a photo?
5. What happens if my photo is rejected?
6. What is the best kind of photo to include in my profile?
Searches
1. How do I find my perfect golf match/date?
2. How are search results sorted out?
3. If I am not a Full Member, can I still search the site?
Favourites
1. What happens when I add someone to my Favourites?
2. Can I delete someone from my Favourites?
3. What happens if someone disappears from my Favourites?
Logging In/Out
1. I have lost my log in details. What do I do?
2. Do I need to log out of the site when I have finished?
Password
1. Why do I need a password?
2. Can I change my password?
3. When I type in my password, "Have you forgotten your login details" comes up. What do I do?
Messages, Emails and Activation Code
1. How long are my messages kept for before being deleted?
2. Can my messages be retrieved once they have been sent?
3. How many messages can I send in one day?
4. I would like to send a message but am unable to do so.
5. Can I change the email address that you send messages to?
6. Can I stop receiving emails alerts if someone has sent me a message, read my message to them or put me in their "favourites"?
7. Activation Code
Blocking
1. Can I stop another member from contacting me?
Site Security and Privacy
1. Should I report a concern about another member?
2. If someone else gets hold of my account details, what do
I do?
3. Are my personal details confidential and is my email address
ever given to anyone else?
1. Does it cost anything to join?
It is FREE to join TeeforeTwo.co.uk where you can add your profile and a photo. You can search the website FREE. To do this, you simply have to complete the form to become a member. When you decide that you would like to make contact with another member or read/reply to another member's message, you will need to upgrade to Full Member and pay a subscription fee.
Full Members can send unlimited messages to other members and have full use of the detailed search function which enables you to narrow down your search for an ideal match.
The costs of Full Membership are as follows (prices are in pounds sterling)
6 Months (180 days) costs £ 54.90 (auto-renewable at £ 9.15 per month)
3 Months (90 days) costs £ 34.98 (auto-renewable at £ 11.66 per month)
1 Month (30 days) costs £ 16.95 (auto-renewable at £ 15.00 per month)
To simplify the payment process for you, your subscription will be automatically renewed when due. You can cancel this at any time prior to the renewal date.
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2. How do I join?
To join TeeforeTwo.co.uk is really easy and FREE. You just need to give us your email address and a password which you can remember easily, confirm both, and your personal login details will be emailed to you immediately. Your email address will remain completely safe and no other members will ever see it.
Click here to join for FREE now.
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3. How safe is it meeting people on line?
Dating on line is a wonderful way to meet people and it can be done in the security of your own home and in your own time. Obviously there are certain rules but it is mainly common sense. You do not give out any personal details like your telephone number (in the first instance it is safer to give a mobile number anyway), address or email address until you have been corresponding with someone for sufficient time to get to know them. All correspondence until then is done via our anonymous messaging service. If you are a woman, it is normal for a man to give you his telephone number first so that you can make the initial contact. That may be a bit old fashioned but ....!
To summarise:
• Never give your home telephone number, address or email address in the first instance.
• Arrange to meet in a public place and make sure that someone knows where you are going ie. a member of your family or a friend.
• Never give anyone money. There are many internet scams. Click here for more info.
• We have a page of Safety Guidelines. Please click here to read them.
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1. How much does full membership cost?
It is FREE to join TeeforeTwo.co.uk where you can add your profile and a photo. You can search the website FREE. To do this, you simply have to complete the form to become a member. When you decide that you would like to make contact with another member or read/reply to another member's message, you will need to upgrade to Full Member and pay a subscription fee.
Full Members can send unlimited messages to other members and have full use of the detailed search function which enables you to narrow down your search for an ideal match.
The costs of Full Membership are as follows (prices are in pounds sterling)
6 Months (180 days) costs £ 54.90 (auto-renewable at £ 9.15 per month)
3 Months (90 days) costs £ 34.98 (auto-renewable at £ 11.66 per month)
1 Month (30 days) costs £ 16.95 (auto-renewable at £ 15.00 per month)
To simplify the payment process for you, your subscription will be automatically renewed when due. You can cancel this at any time prior to the renewal date.
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2. What do I do to be able to communicate with other members?
You will need to upgrade to Full Membership. To do this go to the Upgrade Membership page and chose one of the payment plans.
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3. How do I pay?
You can use a credit card, debit card, cheque, postal order or bankers' draft.
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4. How safe is it to use my card on line?
Using PayPal, it is entirely safe.
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5. Which cards do you accept?
We accept all major cards except for Diners Club and American Express.
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6. Once I have paid, will my membership be activated immediately?
If paying by card, your membership will be activated immediately. If paying by one of the other methods, you will have to wait until we have received the payment.
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7. How can I pay if I do not want to pay on line or if I do not have a credit card?
The address is written on the payment page after you have clicked on the payment method you have chosen.
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8. Where shall I send my bankers draft, cheque or postal order?
TeeforeTwo Ltd., Halpen, 44 Fulham Road, London SW3 6HH.
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9. Do I receive a refund if I wish to cancel my membership if it has not expired?
Please refer to paragraph 15 in our Terms and Conditions.
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10. Will my membership be renewed automatically when it expires? How does Auto-Renew work?
Yes, our Auto-Renew facility allows you to have continuous use of the website without worrying if your membership has lapsed. When your membership expires, we will automatically renew it for you at a special discounted rate if you use Auto-Renew. If you do not wish to renew automatically, simply untick the Auto-Renew box on the Upgrade Membership page. If this facility is switched off, you will no longer receive the special discounted rate for your renewal of membership.
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11. Can I re-activate my membership at any time?
Yes of course you can. Simply login and upgrade to Full Member again.
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1. What is a profile?
This is where you can write a short description of yourself, how your friends perceive you, what makes you tick - remember that the best profiles are the slightly unusual ones! Keep it light hearted and make sure that your spelling and grammar are correct! If you have a particular interest which has not been covered in the "Interests" section, mention it.
This is where you can write your "wish list" for the kind of person you would like to meet.
Do not reveal any of your personal details like your address, email address or telephone number and do not use inappropriate language or make sexual references.
Above all, be truthful.
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2. Will my profile be approved immediately?
We try to do this as quickly as possible so that it can be live on the site within 24 hours. Weekends and holidays can be busy so it may take up to 72 hours.
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3. What if my profile is rejected?
This is very rare. If it is rejected it will be because you have not written sufficient information about yourself ie. only one line, used inappropriate language or used a nickname instead of your Christian name.
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4. I want to update/change my profile. How do I do this?
You can do this at any time by clicking on My Account and then Edit Profile. All profiles are re-approved after they have been edited.
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5. Explain "Last checked in" on a profile.
This is an indication of whether other members are actively using the site. This is updated regularly.
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1. Do I need to add a photo?
Other members are much more likely to take notice your profile if you have included a photograph. In fact, some people will not even bother to read a profile without one. If however you do not wish to add a photograph write as full a description as possible to give other members some idea of who you are.
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2. How many photos can I have on my profile?
If you are sending your photos to be scanned you can have 2 in total. If you are uploading them via the site, you can have 5 in total.
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3. Is my photo automatically put onto my profile?
It will need to be approved first before it goes "live" and this could take up to 72 hours - longer if it needs to be scanned. Please note that it will be rejected if it is deemed not suitable and an email will be sent to you explaining why.
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4. How do I upload a photo?
Full instructions on how you can do this can be found by logging in and then clicking My Photos.
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5. What happens if my photo is rejected?
It would very rare for a photograph to be rejected. This would be because it was either inappropriate or that we can not see your face. A reason would always be given for rejecting a photograph in the email you would receive.
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6. What is the best kind of photo to include in my profile?
It is probably worth spending a little money to have a professional photographer take a really nice photograph of you - or if you have a friend who is good at this, ask
him/her to take several of you so that you have a choice. Make sure you are fully clothed (photographs taken of you in a swimming costume will not be accepted), looking happy and at your best!
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1. How do I find my perfect golf match/date?
To make a search, first login to the site and click "Search", specify your search criteria and click Initial Search or Region. Please note that you will need to be a Full Member to use Detailed/In Depth Search, which allows you to narrow down your search depending on the criteria you have specified.
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2. How are search results sorted out?
All search results are sorted by the date the member last checked in; this means that the members who are actively using the site stay at the top of the list. This is updated every day.
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3. If I am not a Full Member, can I still search the site?
Yes you certainly can - but once you see someone you want to contact, you will need to upgrade to Full Member.
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Favourites
1. What happens when I add someone to my Favourites?
By adding a member to your favourites, you automatically appear in their "who likes me" and vice a versa. If they add you to their favourites, they appear in your "who likes me list". It is a nice way of indicating your possible interest to another member.
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2. Can I delete someone from my Favourites?
Yes you can. Go to "Favourites" and then click the "Delete" button on that favourite. You will then be removed from their "who likes me". Please note that you can not remove another member from your "who likes me".
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3. What happens if someone disappears from my Favourites?
When a member cancels their membership, their messages are removed from the site and they are also removed from the favourites' folder.
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Logging In/Out
1. I have lost my log in details. What do I do?
Click the login link on the Home Page and then click the link under the login box to have them resent.
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2. Do I need to log out of the site when I have finished?
It is always more secure to click on the logout link.
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Password
1. Why do I need a password?
For security. Make sure you choose a password that is easy to remember.
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2. Can I change my password?
Yes and it is probably a good idea to change it from time to time. To change it, login, click My Account then Change My Password.
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3. When I type in my password, "Have you forgotten your login details" comes up. What do I do?
Check that you have typed in your password correctly and check that your Member ID is correct. If this does not work, click the login link on the Home Page and then click the link under the login box to have your login details resent.
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Messages, Emails and Activation Code
1. How long are my messages kept for before being deleted?
Messages are kept on the site for 60 days before they are deleted. If you want to save copies, you can forward messages to your real email address. Once you have deleted your messages, or they have been automatically deleted after the 60 day period, they are irretrievable.
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2. Can my messages be retrieved once they have been sent?
Once you have clicked on the "send" button, they have gone and cannot be recalled.
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3. How many messages can I send in one day?
As many as you reasonably can in any one sitting! - but, there is a limit of 40 in any 24 four period.
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4. I would like to send a message but am unable to do so.
You need to be a Full Member to be able to send or receive messages.
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5. Can I change the email address that you send messages to?
This can be changed at any time by logging in to the site and clicking My Account and then Edit Email Address. For security purposes an activation code will be sent to your new email address which you will need to input to validate your new address.
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6. Can I stop receiving emails alerts if someone has sent me a message, read my message to them or put me in their "favourites"?
You can edit which emails you wish to receive by logging in, clicking My Account then Message Alerts.
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7. Activation Code
The activation code is a security measure to ensure that the email address you have submitted belongs to you. Your activation code is sent to this address and you need to enter it next time you log in to continue using the site. If you change your email address, your new email address will not be made live until you have received the activation code and entered it when asked the next time you log in.
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Blocking
1. Can I stop another member from contacting me?
If you decide you do not want to receive any more messages from a particular member, you can add them to your "block list". Should they try to send you any more messages, they will see that you have chosen not to communicate with them anymore.
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Site Security and Privacy
1. Should I report a concern about another member?
Yes, if you feel that they are behaving in an inappropriate manner or abusing the service.
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2. If someone else gets hold of my account details, what do I do?
Change them immediately. Login, go to My Account then Change My Password. Ultimately though, it is your responsibility to keep your account details secure.
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3. Are my personal details confidential and is my email address ever given to anyone else?
All your personal details are kept confidential and your personal email address would never be given to a third party. Other members will only be able to see what you have chosen to show on your public profile.
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For more information, please check out our Privacy and Safety Guidelines.